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- Can you offer service on phones that are not purchased through Alaska DigiTel?
- How do I pay for my service each month?
- What type of credit cards can I use to pay my bill?
- Can I use a debit card to pay my bill?
- How do I sign up for Automatic Bill Payment?
- Can I change the due date of my bill?
- How do I change my address or other account information?
- What is paperless billing?
- If I sign-up for online billing, am I automatically signed up for paperless billing?
- What is the Federal Universal Service Fund (Federal USF) surcharge?
- Why does the Federal USF surcharge change from time to time?
- What is the “E911” fee?
- What is Text Messaging?
- How much does Text Messaging cost?
- Does Text Messaging work to all other carriers?
- How do I send a Text Message from my phone?
- How can I tell if I have received a Text Message?
- Can you send messages from your website?
- Are there any additional fees associated with my ActivUnlimited service?
- Can you offer service on phones that are not purchased through Alaska DigiTel?
The service center cannot and will not convert phones purchased from the web or other carriers. For example, the Chocolate is available only from Verizon which has internal programming that cannot be taken out and will dramatically reduce the quality of coverage when using the phone outside our network. Verizon and other carrier hard code programming into the phone to block other large carrier’s sites. Since our main roaming partner is Sprint, these phones will block all sprint sites thus reducing our coverage drastically or the phones will not work at all.
- How do I pay for my service each month?
You can pay for your service at one of our locations with cash, check or credit card and you can pay over the phone with our customer service with a credit card.
- What type of credit cards can I use to pay my bill?
You can use Visa or MasterCard at our stores, or you can use Visa, MasterCard, or American Express when you call Customer Service.
- Can I use a debit card to pay my bill?
You can use your debit card at our stores.
- How do I sign up for Automatic Bill Payment?
You can sign up from autopay over the phone with Customer Service or at one of our stores please keep in mind that it takes 30 days for the autopay to work properly so if they have a payment before then make sure they pay it then or pay on the due date.
- Can I change the due date of my bill?
No all accounts are due on the 26th of every month.
- How do I change my address or other account information?
You can visit on of our locations with ID or you can call Cutomer Service they will ask for verifable information before changing anything on your account.
- What is paperless billing?
Paperless billing is when you receive an email with a link to a copy of your bill, when you have this service you will not get a paper bill.
- If I sign-up for online billing, am I automatically signed up for paperless billing?
No they are different features, you can opt to sign up for one or the other or both.
- What is the Federal Universal Service Fund (Federal USF) surcharge?
It is a fee mandated by the FCC to help provide telecommunications services at an affordable price to schools, libraries, rural health care providers, and low-income customers.
- Why does the Federal USF surcharge change from time to time?
The federal government revises the amount that companies are required to pay into the Federal USF each quarter. As a result, the amount we recover from customers may need to be adjusted on a quarterly basis.
- What is the “E911” fee?
Alaska Digitel is required by the state or county government to impose a monthly charge for enhanced 911. This fee is used to fund computer software and hardware upgrades for public safety answering points to locate a caller who dials 911.
- What is Text Messaging?
Commonly called SMS(short messaging system) is a message sent from one mobile device to another.
- How much does Text Messaging cost?
$6.95 for unlimited nationwide text messaging.
- Does Text Messaging work to all other carriers?
It works to most carriers but no not all.
- How do I send a Text Message from my phone?
You go to Menu, Messages, Text Messages, and then to Create New it will ask you for the number of the person you are sending it and then is will allow you to type in a short message.
- How can I tell if I have received a Text Message?
Usually there is an alert that pops up on your phone informing you of the receipt of a message.
- Can you send messages from your website?
No, the Alaska Digitel website doesn't have the ability to send messages at this time.
- Are there any additional fees associated with my ActivUnlimited service?
Yes, if you allow your Unlimited talk service to expire for more than (3) days a $10.00 reconnect fee will apply to restart your account. The fee is paid at the time you reactivate your Unlimited service.
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